Boston Pizza International's strategic focus on the development of successful franchise operations is summed up by its Mission Statement.

Our Mission Statement

To be a world class franchisor through selecting and training people to profitably manage an outstanding food service business. To achieve this goal we are innovative and responsive in our approach in business. We work as a team providing attention to detail but never losing sight of the larger picture. We recognize the need to provide leadership in all areas of operations, marketing and restaurant development.

This focus has underpinned the success of the Boston Pizza franchise system over the past 50 years, and is responsible for the growth of the concept from neighborhood pizzeria to casual dining leader.

Four Pillars of Success Strategy

The key to Boston Pizza's ongoing success has been its people. Chairmen and Owners Jim Treliving and George Melville have assembled a winning corporate team that continues to build Boston Pizza International Inc. at an industry leading growth rate, making us one of the most successful restaurant operations in North America.

Boston Pizza uses a formula that has worked since our inception. Think like a customer, deliver outstanding food value, quality and work closely with your partners. Our growth strategy is built on steady, carefully managed expansion and a commitment to develop the Boston Pizza brand. We have accomplished this by focusing on four strategic priorities (four pillars of success) that are the foundation for all decision making.

Four Pillars Strategy:

  • Commitment to continually enhance the Boston Pizza brand
  • Commitment to continually improve the guest experience
  • Commitment to franchisee profitability
  • Commitment to engage with communities